Shipping Policy

Last Updated: [20.08.2026]

At Wenzor, we want your shopping experience to be simple and convenient. This Shipping Policy explains how we process and deliver orders placed through wenzor.store.

1. Shipping Methods

We currently offer standard delivery for orders placed through our website.

Our products are delivered through third-party courier and logistics partners. The available delivery method may depend on your delivery location.

2. Shipping Costs

Shipping is FREE on all orders within our standard delivery area.

There are no additional standard shipping charges at checkout unless clearly stated otherwise.

3. Order Processing

Orders are normally processed and prepared for shipment within [PROCESSING TIME] business days after the order has been successfully placed and payment has been confirmed.

Once your order has been processed and handed to our delivery partner, you may receive shipping or tracking information where available.

4. Delivery Timeframe

We aim to ship and deliver orders within 7 business days.

Delivery times may vary depending on your location, courier availability, public holidays, weather conditions, or other circumstances outside our reasonable control.

The 7-business-day timeframe is an estimated timeframe, not an absolute guarantee.

5. Tracking Information

Where tracking is available, we may provide your tracking number or shipment details by email, SMS, WhatsApp, or another contact method associated with your order.

You can use the provided tracking information to check the status of your shipment.

If you have not received tracking information or have questions about your shipment, contact us at:

wenzor.store@gmail.com

Our customer support is available 24/7, and we aim to respond to customer inquiries within the same day.

6. Delivery Issues and Delays

Although we work with delivery partners to provide reliable service, occasional delays can occur.

Delays may result from:

• Incorrect or incomplete delivery information

• Courier or logistics issues

• Public holidays

• Weather conditions

• High order volumes

• Customs or regulatory requirements

• Unexpected events or circumstances outside our control

If your order appears to be delayed, please contact us at wenzor.store@gmail.com. We will do our best to assist you and, where possible, coordinate with the delivery provider to resolve the issue.

If a package is returned to us because of an incorrect address, failed delivery attempts, or other circumstances attributable to the customer, additional delivery arrangements or charges may apply where permitted by applicable law.

7. Incorrect or Damaged Deliveries

If you receive a package that appears damaged, or if you receive an incorrect or incomplete product, please contact us as soon as reasonably possible at wenzor.store@gmail.com.

We may ask you to provide photographs, videos, your order number, or other information to help us investigate the issue.

Depending on the circumstances and applicable law, we may offer an appropriate solution, such as a replacement or refund.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other information required for successful delivery.

Please carefully check your information before completing your order.

Wenzor may not be responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

9. International Shipping

Currently, Wenzor primarily serves customers within the United Arab Emirates.

International shipping is not currently available unless specifically stated on the website or agreed with the customer before purchase.

If we introduce international shipping in the future, we will update this Shipping Policy with the applicable countries, delivery timeframes, shipping charges, customs requirements, and other relevant information.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

Wenzor
Website: wenzor.store
Email: wenzor.store@gmail.com
Customer Support: 24/7
Response Time: Same day

We are always happy to help with questions regarding your order, delivery status, or shipping concerns.