Return & Refund Policy

Last Updated: [20.08.2026]

At Wenzor, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we will do our best to provide a fair and straightforward resolution.

This Return & Refund Policy applies to purchases made through wenzor.store and should be read together with our Terms of Service.

1. Return Period

You may request a return within 7 days of receiving your order.

To start a return, contact us at:

Email: wenzor.store@gmail.com

Please contact us as soon as possible if there is an issue with your order so we can assist you promptly.

2. Return Eligibility

To be eligible for a return, the product should generally:

• Be returned within 7 days of delivery.

• Be unused and in its original condition.

• Be returned with its original packaging and accessories, where applicable.

• Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

• Include your order number or other information that allows us to identify the purchase.

Certain products may have additional return requirements due to their nature.

We reserve the right to assess returned products before approving a refund or exchange, subject to applicable UAE consumer-protection laws.

3. How to Request a Return

To request a return, email wenzor.store@gmail.com with:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos or videos of the product, if applicable

Our customer support team is available 24/7, and we aim to respond to inquiries within the same day.

We will review your request and provide instructions on how to proceed.

Please do not send a product back before contacting us and receiving return instructions.

4. Damaged, Defective, or Incorrect Products

If your product arrives:

• Damaged

• Defective

• Missing parts or accessories

• Different from the product you ordered

please contact us at wenzor.store@gmail.com as soon as possible.

We may request photographs or videos showing the issue to help us assess the situation.

Depending on the circumstances, we may offer:

• A replacement

• A refund

• An exchange

• Another appropriate remedy

We will work with you to find a fair solution in accordance with applicable UAE law.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed using the original payment method where possible.

Refund processing time: [3-5 Business days]

After we process the refund, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

6. Exchanges

If you receive a defective, damaged, or incorrect product, you may be eligible for an exchange or replacement.

If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.

To request an exchange, contact wenzor.store@gmail.com within 7 days of receiving your order.

7. Return Shipping Costs

If the return is due to a product being:

• Defective

• Damaged during delivery

• Incorrectly supplied by Wenzor

• Missing essential parts or accessories

Wenzor will generally cover reasonable return shipping costs or provide an appropriate return arrangement, subject to verification and applicable law.

For returns based on reasons other than a product defect, damage, or error on our part, the customer may be responsible for return shipping costs where permitted by applicable law.

We will explain any applicable return shipping costs before you send the product back.

8. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including products that:

• Have been used or damaged after delivery due to customer misuse.

• Have been modified or altered by the customer.

• Cannot reasonably be resold for hygiene or safety reasons after being opened or used.

• Are specifically identified on the product page as non-returnable.

This does not affect any mandatory consumer rights or remedies that apply under UAE law.

9. Products Damaged Through Misuse

Returns or refunds may not be approved where damage results from misuse, improper installation or operation, negligence, accidents, unauthorized modifications, or failure to follow reasonable product instructions.

Normal wear and tear may also not qualify for a return unless otherwise required by applicable law.

10. Refund Deductions

Where permitted by applicable law, any applicable deductions or charges will be communicated to you before the refund is processed.

We will not make unreasonable deductions from an eligible refund.

11. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it within the expected timeframe, please:

1. Check your bank or payment-provider account.

2. Contact your payment provider or bank.

3. If the refund is still missing, contact us at wenzor.store@gmail.com.

We will assist you in following up where reasonably possible.

12. Customer Support

We provide 24/7 customer support.

For return, refund, or exchange requests:

Email: wenzor.store@gmail.com
Response Time: Same day

We are committed to handling return and refund requests fairly and providing clear communication throughout the process.

13. UAE Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies available under applicable laws and regulations of the United Arab Emirates.

Where applicable UAE law provides a customer with rights greater than those described in this policy, those legal rights will continue to apply.

14. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Wenzor
Website: wenzor.store
Email: wenzor.store@gmail.com
Customer Support: 24/7
Response Time: Same day

We are committed to making your shopping experience with Wenzor simple, transparent, and trustworthy.