Privacy policy

Privacy Policy

Last Updated: [20.08.2026]

At Wenzor (wenzor.store), we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our online store.

This Privacy Policy explains what information we collect, how we use and protect it, when we may share it with third parties, and the choices and rights available to you.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to Wenzor, an e-commerce business operating through wenzor.store.

Store Name: Wenzor
Website: wenzor.store
Email: wenzor.store@gmail.com
Business Address: [BUSINESS ADDRESS]
Phone: [PHONE NUMBER]

For questions or requests concerning your personal information, please contact us at wenzor.store@gmail.com. Our customer support is available 24/7, and we aim to respond to customer inquiries within the same day.

2. Information We Collect

We may collect information that you voluntarily provide to us, information generated when you use our website, and information received from service providers that help us operate our business.

Information You Provide Directly

Depending on how you interact with our store, we may collect:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone/mobile number

  • Order and purchase information

  • Product preferences and communications with us

  • Information you provide when contacting customer support

  • Information submitted through forms, surveys, reviews, or promotions

  • Any other information you voluntarily provide to us

Payment Information

When you make a purchase, payment information may be processed by our payment providers. We generally do not need to store your complete payment card details on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • General location information

  • Pages visited and interactions with our website

  • Referring website or source

  • Date and time of visits

  • Website performance and diagnostic information

3. How We Use Your Information

We may use personal information for legitimate business purposes, including:

  • Processing and fulfilling your orders

  • Confirming purchases and payments

  • Arranging delivery and providing shipment updates

  • Providing customer support

  • Responding to questions, complaints, or requests

  • Improving our products, website, and customer experience

  • Detecting and preventing fraud

  • Maintaining website security

  • Managing business records

  • Sending marketing communications where permitted

  • Measuring advertising and marketing performance

  • Complying with applicable laws and regulations

We aim to collect and use only information reasonably necessary for the relevant purpose.

4. Marketing Communications

If you choose to receive promotional communications from us, we may contact you by email, SMS, WhatsApp, or other communication channels you have provided or authorized, subject to applicable law.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting wenzor.store@gmail.com.

Transactional communications relating to orders, payments, deliveries, returns, or customer service may still be sent when necessary.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve our services.

Cookies may be used to:

  • Keep your shopping cart functioning

  • Remember preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising campaigns

  • Provide relevant advertising

  • Detect fraudulent activity

You may control or disable certain cookies through your browser settings. Disabling essential cookies may affect website functionality.

6. Shopify and Third-Party Services

Our store may use third-party services to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and courier providers

  • Order fulfillment providers

  • Analytics providers

  • Advertising platforms

  • Email and SMS services

  • Customer-support services

  • Social-media platforms

These providers may process information according to their own privacy policies and applicable legal requirements.

We do not sell your personal information as a standalone product.

7. Sharing Personal Information

We may share personal information when reasonably necessary to operate our business and provide our services.

This may include sharing information with:

  • Payment processors

  • Shipping and courier companies

  • Suppliers and fulfillment partners

  • Shopify and technology providers

  • Analytics providers

  • Advertising and marketing platforms

  • Customer-support providers

  • Professional advisers

  • Government authorities where legally required

We seek to share only information reasonably necessary for the relevant purpose.

8. International Data Transfers

Some of our service providers may process or store information outside the country where you live.

Where personal information is transferred internationally, we aim to use appropriate safeguards and comply with applicable data-protection requirements.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

11. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Withdraw consent where processing is based on consent

  • Object to certain processing where applicable

  • Request information about how your data is processed

  • Lodge a privacy-related complaint

To exercise an applicable privacy right, contact:

Wenzor
Email: wenzor.store@gmail.com
Business Address: [BUSINESS ADDRESS]

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact wenzor.store@gmail.com.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or social-media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Fraud Prevention and Legal Compliance

We may collect, use, and disclose information where reasonably necessary to detect fraud, investigate suspicious activity, protect customers and our business, enforce our policies, or comply with applicable laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Wenzor
Website: wenzor.store
Email: wenzor.store@gmail.com
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Customer Support: 24/7

We aim to respond to customer inquiries within the same day.

17. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations relevant to Wenzor and its customers.